Privacy Policy

Effective Date: November 10, 2025
Company: Glow Health and Wellness LLC
Address: 151 Regions Way, Destin, FL 32541
Email: glow@glowhealthandwellness.com

1. About Us

Glow Health and Wellness LLC (“Glow Health & Wellness,” “we,” “us,” or “our”) provides functional medicine, hormone optimization, medical weight management, aesthetics, telehealth, and related health services. We are committed to protecting your privacy and handling personal and health-related information responsibly and in compliance with applicable federal and state laws, including HIPAA where applicable.

2. About This Privacy Policy

This Privacy Policy explains how we collect, use, disclose, and protect personal information across our websites, telehealth platforms, mobile applications, in-person services, forms, and communications (collectively, the “Services”).
By using our Services, you agree to the practices described here.

If you have questions, contact us at angie@glowhealthandwellness.com.

3. Information We Collect

We collect personal information directly from you, automatically through our websites and platforms, and from third-party service providers.

Personal Information You Provide

  • Name and contact information (email, phone number, mailing address)

  • Demographic information and date of birth

  • Questionnaire or survey responses

  • Appointment and communication preferences

Health Information (Protected Health Information – PHI)

  • Medical history and symptoms

  • Diagnosis and treatment information

  • Lab orders/results

  • Provider notes and care plans

  • Pharmacy/prescription information
    This data is protected under HIPAA where applicable.

Technical & Usage Information

  • IP address, device type, browser type

  • Pages viewed and website interaction

  • Portal login activity and appointment history

Payment Information

  • Billing address and transaction history
    (Note: Credit card/bank data is stored only by our payment processors, according to their policies.)

4. How We Use Your Information

We use information to:

For Patient Care & Operations

  • Provide care, coaching, and treatment plans

  • Communicate about appointments and clinical updates

  • Coordinate labs, prescriptions, and referrals

  • Maintain medical records securely as required by law

For Business & Service Operations

  • Billing, payments, and account management

  • Website functionality and security

  • Internal analytics and service improvement

For Marketing (With Consent)

  • Send newsletters, educational content, updates, promotions

  • You may unsubscribe or opt-out at any time

We do not use PHI for marketing without explicit authorization as required by HIPAA.

5. Legal Basis for Processing (Where Applicable)

We process personal information only when:

  • You provide consent

  • It is necessary to provide care or fulfill a contract

  • It is required to comply with legal or regulatory obligations

  • It is in our legitimate interests and does not override your rights

6. How We Share Information

We may share information with the following, only as permitted by HIPAA and law:

  • Licensed healthcare providers involved in your care

  • Clinical staff and administrative staff

  • Pharmacies and laboratories

  • Technology platforms (EHRs, telehealth, scheduling systems)

  • Payment processors

  • Legal or regulatory authorities when required

We do not sell personal information or health information.

7. Your Marketing Choices

You may:

  • Unsubscribe from marketing emails using the link in any email

  • Request we stop sending promotional content

  • Request that we do not share data with third parties for marketing

You may still receive non-marketing communications (e.g., appointment reminders).

8. Data Retention

We retain records only as long as necessary for:

  • Providing care

  • Business operations

  • Legal, regulatory, and documentation requirements

PHI is retained in compliance with healthcare record retention laws.

9. International Transfers

If data is transferred outside the United States, we use safeguards required by applicable laws.

10. Your Rights

Depending on your location and legal protections, you may have the right to:

  • Access, correct, or request deletion of your information

  • Request copies of records

  • Withdraw consent for non-essential processing

  • Request limitations on use of PHI (when clinically appropriate)

  • File a complaint with a regulatory authority

Requests can be made by emailing angie@glowhealthandwellness.com.

11. Changes to This Policy

We may update this Privacy Policy periodically. When changes are significant, we will update the “Effective Date” and may notify you depending on the impact.

12. Contact Us

Glow Health and Wellness LLC
151 Regions Way, Destin, FL 32541
Email: glow@glowhealthandwellness.com